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Privacy Policy

This policy explains what information the Lewisham Dementia Support Hub collects and how it uses that information.

Bromley, Lewisham & Greenwich Mind is the lead organisation in a partnership delivering the Lewisham Dementia Support Hub. Find out more about the service partners and funders.

This Website

Cookies

Like most websites, this website puts small files (known as ‘cookies’) onto your computer device to collect information about how you browse the site.

Cookies are used to:

  • measure how you use the website so it can be updated and improved based on your needs
  • remember the notifications you’ve seen so that we don’t show them to you again.

Our cookies are not used to identify you personally.

Find out more about how to manage cookies.

Website Analytics

We use Google Analytics to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.

Google Analytics stores information about:

  • the pages you visit
  • how long you spend on each page
  • how you got to the site
  • what you click on while you’re visiting the site
  • the technology you are using (browser, operating systems, screen sizes, devices).

We cannot identify who you are from this information.

Find out more about Google Analytics data privacy, security and opting out.

Website analytics and this website help us:

  • improve the website by monitoring how it is used
  • respond to any feedback or enquires you send to us via the email contact form
  • provide dementia support to you.

Keeping Your Connection to this Website Secure

The website uses an industry standard 2048-bit SSL certificate to encrypt your connection to the website. This ensures data shared over the connection is secure and safe. You should see a padlock symbol or ‘https://’ text in your browser address bar.

Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your data. Any data you transmit is at your own risk.

Links to and from other Websites

This website contains links to and from other websites. This privacy policy only applies to this website and the Lewisham Dementia Support Hub service, and doesn’t cover other services and transactions that we link to.

If you go to another website from this one, read the privacy policy on that website to find out what it does with your information.

If you come to this website from another website, we may receive information about you from the other website. You should read the privacy policy of the website you came from to find out more about this.

Data Processing Privacy Notice

Reasons Why We Need Information about You…

  • To create an appropriate support plan in line with your needs
  • To plan, supply and deliver services
  • To work with and coordinate services with other organisations
  • To protect you or others from abuse or harm
  • To help you arrange and receive services when needed
  • So that external regulators, inspectors and funders can check and audit our services and ensure they meet the required standards
  • So that we may review, audit and improve the quality of our services and increase their benefit to you
  • So that we can check our services are accessible to all parts of society. 

Our Legal Duty

Bromley, Lewisham & Greenwich (BLG) Mind as data controllers have a duty to hold and process your information lawfully and fairly. We have an obligation to ensure the information is accurate and up to date. It must be held for no longer than is necessary and must be kept secure and confidential at all times.

Legal Basis for Holding and Processing Information

The legal basis on which we hold and process your data is legitimate interest, as we need the data in order to be able to be able to effectively provide you with a service.  Under law, some types of data such as ethnicity, disability, religion, medical diagnosis are classed as special category data as it is perceived to be more sensitive. Where we hold this data we will do so under paragraph (h) of article 9 of the GDPR (that we are providing health or social care).

Confidentiality & Sharing Data

We will share your information with:

It may also be necessary to share your information with other organisations working to support you, for example, a GP, social services, housing organisations etc. We will normally gain your consent before doing so. However, in certain circumstances, there may be occasions where it is necessary to share information without your consent. For example, in circumstances where disclosure is felt to be justified in the public interest eg. to protect you or someone else from harm. In these circumstances, the information shared will always be kept to the minimum necessary and you will be informed that it has or will be shared and why.

Right to Complain

If at any time you think that there is a problem with the way that we are handling your data you have a right to complain to our data protection lead who can be reached at Data.Controller@blgmind.org.uk

You may also complain to the Information Commissioners Office.

More Information

If you would like us to send you paper copies of this privacy policy, please phone 01689 811222.

 

Lewisham Dementia Support Hub is delivered by

 

MindCare Dementia Support logo
Sydenham Garden logo
Carers Lewisham logo
South London and Maudsley NHS Foundation Trust logo
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